Delivery Information

 

 

 

 

 

The cost of delivering your order is dependent on the size and weight of your items, and your delivery address.

An estimate of delivery costs from our Sydney warehouse by product size and geographical region are shown in the table below. The exact delivery cost will be calculated in the checkout process once all items are added to your shopping cart.

 

*Please note that the weight amounts listed refer to cubic weight, which is affected by the depth, width and height of a parcel, as well as how heavy it is.
Heavy or Oversized items cannot be shipped to certain remote areas including Far North Queensland, Northern, Remote & Country WA, Norfolk Island and other Australian island territories. Delivering bulky products to these areas is very complex and prohibitively expensive. This only affects a small number of items.

Things to Remember

► Most orders will be delivered by courier.
► Delivery times are usually Monday to Friday (excluding Public Holidays) between 7am - 5pm.
► A signature is normally required for delivery (unless given authority to leave goods).
► You may add special delivery instructions as you place your order.
► Orders are usually despatched within 24-48 hours depending on job.
► We cannot deliver to Post office boxes - always provide a residential or business street address.

 

Can I Pick Up My Order?

When you have completed your order, select the “pick up” option during the shipping step in the check out process. If you’ve ordered custom cut cushions, you will be notified via email or phone usually within  24-48 hours (depending on quantity and dificulty of job) regarding when the goods will be available for pick up. If you require your goods sooner, please notify us in advance to organise a priority service.

Goods are available for pick up at our showroom/warehouse address:

251 Milperra Road
Revesby N.S.W. 2212
(Sydney, Australia)

You can also call our sales team for any further details.
Call: (02) 9773 1999  (international +612 9773 1999)

 

Refund and Returns

Your satisfaction is our first priority at Home Upholsterer. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. 

Please note: returns are not available on special order items (eg. Fabrics, custom cut foam) or on clearance items (eg. Clearance/discontinued fabrics).

Click Here to complete the Returns Process